Privacy Policy

1. Introduction

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or consultations
• Subscribe to our newsletter or communications
• Engage our services
• Communicate with us via email, phone, or other channels

This information may include: name, email address, phone number, company name, job title, and project details.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click-stream data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your inquiries and providing customer support
• Processing service requests and delivering our services
• Sending administrative information, updates, and security alerts
• Improving our website, services, and user experience
• Analyzing website usage and trends
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraudulent or illegal activity

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests (e.g., improving our services)

5. Cookies and Tracking Technologies

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., hosting, email services, analytics)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you have given us explicit permission to share your information

7. Data Security

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

9. Your Data Protection Rights

Under data protection law, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to our processing of your personal data
• Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@vorbulla.com

10. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Kosovo. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: